Terms and conditions for Information Commons printing, copying and scanning service.
ANU ID Card
The ANU ID card and its use are subject to these terms and conditions.
Your ANU ID card is a primary mechanism for identifying you as a member of the ANU community. Your ANU card is only valid while you are a member of the ANU community.
Your ANU ID Card can be used as an optional account for pre-deposited funds to be accessed by you for ANU products and services (at present printing, copying, scanning, and library fines).
Your ANU ID Card in conjunction with a self-assigned 4 digit PIN will authorise your access to your assigned print quota and pre-paid balance. It is therefore important when choosing this PIN that it is something that you will remember, hard to guess by others and that you keep secret to protect your account balance.
Funds deposited to the ANU ID Card shall be applied against amounts debited to your ANU ID Card for print and copy at points of sale (Print Multi-Function Devices and at the fine payment desk).
Your ANU ID Card is not a credit card, nor can it be used to obtain cash or cash advances from the account under any circumstances.
Faulty ID cards will be replaced without fee, however lost cards will incur a standard fee. Any quota or funds associated with your account will be maintained.
PRINT Quota
Your print quota and cash balance are not transferable to other Recharge users.
As a member of the ANU community you may be entitled up to the equivalent value of 800 A4 pages of black and white printing each year if you are a full time student. This quota is allocated in two lots of 400 via a quota reset in Week 1 January, and Week 1 July. Please note that the unused allocation of quota is not rolled over and is forfeit at the time of the reset.
Print quota can only be used for printing, copying and scanning within the Information Commons. The funds associated with the quota cannot be used towards any non-printing transaction such as library fines.
To ensure maximum value from your Print Quota, this is fully utilised prior to any cash balance in your account.
Recharge Facility
Minimum recharge for EFTPOS is $5 (Recharge On-line and Recharge Kiosks)
Minimum recharge for cash is $2 (available from Chifley Recharge kiosk)
The maximum pre-paid amount to be held on your account cannot exceed $250.
The maximum top-up value in a single transaction shall not exceed $150.
No minimum balance is required to be maintained on your ANU ID Card.
Student & Staff Account Conditions
ANU reserves the right to update the terms and conditions of use for this service at any time. Notification of any change will be posted on the ANU web site with the most current terms and conditions available from this site.
If the ANU suspects that the card is being misused, ANU reserves the right to suspend the card immediately pending further investigation.
It is therefore important that you report lost cards immediately to protect your account. ANU will not be liable for any claim for loss of quota or funds until we acknowledge your notification.
Although ANU does not charge any transaction fee for depositing funds, your financial institution may levy a charge for the transaction. Please refer to the terms and conditions from your financial institution to minimise these costs to you, particularly if your payment involves international exchange fees or other foreign charges.
Transaction reports, including top-ups and usage will be readily available to users via the Recharge On-Line service.
Refunds
Funds deposited as prepaid credit may be returned to the originating source by the Self-service facility within the Recharge On- Line service. The prepaid balance refunds can then be directed to any valid credit card or valid account.
On leaving the ANU prepaid funds are eligible to be refunded to you for a period of 12 months after your departure. After 12 months has elapsed, any amount not claimed in your account will be forfeited.
A refund for non-delivered /faulty product or service may be provided as Credit to the pre-paid account where the user has had credit deducted as a result of the fault.
ANU reserves the right to reject applications for a refunds where there is insufficient evidence to show that a fault occurred. Rejected refunds are appealable through an approved process. Refunds are only payable up to the maximum credit deducted from the account as a result of the faulty transaction. The University is not liable for any consequential loss or any additional fees incurred by the user.
There is no refund fee; refunds are not provided in cash.
Inactive accounts
Where possible the ANU would like to refund any unused credit however if after 12 months of inactivity on an account the University will assume the account to be abandoned and any remaining funds in the account will be forfeited.
A request to suspend your own account for up to 24 months may be made by students or staff deferring or travelling. Suspended accounts will continue to maintain their balance while in this inactive state. At the end of the suspension period the account will automatically become active.
Attempts will be made to advise users if their account has been dormant for more than 6 months. This will take the form of an automated email stating the account is dormant and the pre-paid balance. The user is responsible for ensuring that the email address recorded is valid.
Responsibility for transactions
If your Quota and Pre-Paid Account falls below a zero balance whilst using print and copy services, you will remain responsible for payment of services provided.
If you believe a transaction on your ANU ID Card account was not authorised by you, you must notify submit a print reimbursement form (http://infocommons.anu.edu.au/prf/) as soon as the non-authorised transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim.
The prepaid balance can only be used for a defined list of services. This list will be updated overtime.
- Information Commons scanning, printing, and photocopying
- Library fines and charges
Top-up amounts can be used for Library fines, and for scan, copy and print services.
Guest Account Conditions
Guest Accounts are valid for 3 months from the date of issue and then expire.
Credit present on an expired guest account is forfeited.
Guest account balances can be transferred to an account associated with an ID card if the voucher is still valid.
Pricing
Prices for this service can be found at http://information.anu.edu.au/computing_and_printing/printing/print_quotas.php
